Frequently Asked Questions
WHAT CAN YOU TELL ME ABOUT YOUR COMPANY?
At Artistic Wedding Hair & Make-up, with well over 10 successful years in the wedding beauty business, we are constantly expanding into many new wedding markets across the country because of Bride demand. In fact, due to exquisite Bride results, our detailed customer service, use of licensed beauty professionals only, and the one-on-one relationships we have formed with our thousands of satisfied Brides over the years, we are now considered “Bridal Experts” in the Wedding Beauty Industry. First, see for yourself by checking out our award winning beauty accomplishments and some of our favorite online reviews under our “Brides Brag” page. Secondly, take full advantage of our successful 30+ years of beauty industry leadership and let us personally guide you through your personal wedding beauty journey with flawless perfection and absolute satisfaction!
HOW DID YOU GET STARTED IN THE WEDDING BEAUTY INDUSTRY?
Please read the “OUR VISION & INSPIRATION” page. We hope you too will then be inspired!
HOW DO I FIND A REALLY GOOD ARTIST?
Wedding vendors are often like politicians, making the same promises, right? A dream wedding, fairytale hair, and “trust me darling, you’ll feel and look like a princess on your special day”. These are just a few of the promises you’ll hear from your selection of wedding vendors. But here is the question, how do you really know what to look for in a wedding vendor? If you don’t, no wonder you’re feeling a bit fearful.
Being a stylist myself, and working with others my entire life, I observed “behavioral patterns” known simply to me as “flakey artists”. I learned long ago that in the real world of beauty it is not only a matter of talent. As past director of Paul Mitchell I was invited to participate in a Circle of Beauty Experts known as Masters, a worldwide Guest Speaker program designed to inspire beauty professionals everywhere. No irony that I named my segment Talent is Simply Not Enough, a testimonial of my expert advice to you as Brides.
There is no doubt your artist must have “Bride Capability” just as a doctor needs a good “bedside manner” to make you feel comfortable, but do you know the other talents they must also possess? I‘ll wager you don’t know most of them. You’re not an expert, you’re untrained, and most likely a first-time Bride. At Artistic Wedding Hair and Make-up Design we know what else to look for in a Wedding Specialist and this just one of the many reasons you’ll hire us not to mention our expert team consistently performs with 5 star reviews every time!
WHAT MAKES ARTISTIC WEDDING HAIR UNIQUE?
There is virtually no wedding vendor in business today who offers our superior customer service, our success rate, our guarantees and the way we do it! Many have attempted to create a company like ours and failed because of their resistance to put in the relentless hours NECESSARY to create a unique and dynamic experience for each and every individual Bride. This is one of the main reasons our Brides, in their post-wedding reviews, cite both our timely responses to their questions and concerns, and our attention to even the smallest details. We guarantee you’ll not find even one Bride claiming differently.
Time for a little story: Last year during an interview with an Artist, who had operated her own wedding hair business in the past, I asked what she remembered most about that experience. She answered honestly that she “disliked constant inquires” and loathed the paper details. The process leading up to the wedding left her without energy to create a beautiful day for her Brides. Conversely, as the owner of Artistic Wedding Hair & Make-up, I LOVE to organize details and make certain our responses to your needs are beyond timely! This affords our artists the time to do what they love best: to make our Brides gorgeous! It is the best of BOTH worlds, all necessary ingredients for your special wedding day.
Think about it, it takes experience to truly create an experience. We reflect on the years of hard work to be named “Best Customer First Service” in the Industry. It takes years of relentless effort to MASTER beauty. It even takes more concentration to improve upon quality and expertise. Beginning to get the picture?
WHY AREN’T MY VENDORS GETTING BACK TO ME?
We are willing to bet many of your inquiries have not been responded to promptly and it has taken several days or more, to receive any response at all. Just recently, while opening a market in a different state, we approached several vendors (as a Bride) for their price lists. Results: only 50% of the vendors who appeared on the #1 Bridal website in that area eventually responded, and less than 20% who appeared on the #2 largest Bridal website got back to us. Shocking, isn’t it?
BRIDES: First of all, RUN when vendors don’t respond quickly. With the state of technology today there is no reason, much less excuses for anything but a prompt response. Secondly, they are TELLING you that Brides are merely a “side-line” business to them proving that you are “secondary” in importance. Any reputable business owner knows the value and excitement of a potential Bride. If this is not the case then take your business elsewhere, they don’t deserve you. You should only deal with true professionals on your wedding day. Thirdly, the vendor should work hard to earn your trust and respect as we know this is the foundation of a wonderful wedding memory. When working with your chosen vendors you should be given immediate attention to all of your needs. Immediate responses show caring, consistency, business ethic and availability when you have a question or a concern. A Bride’s Peace of Mind we like to call it. Successful artists and wedding companies know the value of Brides, or at least they should.
WHAT IS A WEDDING SPECIALIST?
First, there are thousands of artists who work in this profession illegally. Let’s address unlicensed artists. As mentioned, as our owner, I graduated with honors from, managed and directed a premier Paul Mitchell School before starting this company. My goal was to understand and respect the work that goes into being a State licensed professional. And that’s also what I demand from the artists who work for me. If I dedicated myself to the profession with over 1600 hours of intense training, then so should they. Artists will often relentlessly argue they don’t need to be licensed. A wedding artist MUST be licensed to perform your services; plain and simple.
When we advertise for talented team artists; we begin with our ad:
Bridal References a MUST with 5 star online reviews
State License REQUIRED
Portfolio of Bridal Images
Extensive Wedding Experience a MUST
A recent competitors’ advertisement read:
No License Required
No experience necessary
So, let’s get this perfectly straight. This particular competitor charges 40-50% higher prices than Artistic Wedding Hair and their artists are NOT licensed. They know how a Bride thinks, “The more you pay the better the service”, right? Not always true as my example proves. Indeed, they only teach “cookie cutter” styles as the artist does not have vast training like a licensed professional. A licensed artist is trained to know what would look best for you, taking into account skin tone, facial features and your preferences. A licensed stylist knows how to manage your hair texture and what is best for you. A Wedding Specialist must specialize in bridal passion, possess a lust for bridal beauty and must have experience in working with Brides. Of course, they must consistently perform beautiful weddings and receive great bride reviews!
OMG…MY ARTIST JUST CANCELED, WHAT SHOULD I DO?
NO EXCUSES! HONESTLY, I JUST DON’T UNDERSTAND THIS; yet we hear it all too much. It goes without saying that an artist works harder when a business owner is holding them accountable rather than when they are a solo artist. You can’t believe the Brides who frantically search us out because their artist just bailed on them. Here’s a great example: one of our Brides, Dominique, discovered on FACEBOOK (can you imagine) that her artist had moved to Florida, without giving notice to the Bride. Dominique called us in hysterics, pleading for help. Of course, we handled her every beauty need effortlessly and we proudly reference the “5 Star” online review at The Knot AZ.
Yes, we SHOW UP promptly on your wedding day, a flawless record we’ve been proud of for over 10 years. We would never consider anything less. We have a team of experts who assist in every way possible. Once in a rare circumstance, we need to reschedule a trial session for an unforeseen reason but NEVER, NEVER, NEVER a wedding day.
WHY USE A COMPANY INSTEAD OF A SOLO VENDOR?
Our artists are 100% accountable to our professional culture and business practices, and are dedicated to serving our very special Brides. As a company of artists, we have more Bride options available and can cater to larger wedding parties and their special needs. We know the compelling points of each of our artists which assist us to select the perfect artist based on your personal beauty needs. The owner has countless years of success in wedding beauty management and hires only the best artists; remember it is more than artistry alone. We are deeply proud of our expert beauty leadership for which our owner has dedicated a lifetime to raising beauty industry standards and is recognized for those efforts. We know, without a doubt, we’ll inspire you too!
WILL I LOOK LIKE MYSELF?
Of course! UNLESS you choose style photos that don’t look like you! The majority of our make-up looks are wedding appropriate. We know the importance of elegant beauty and timeless photo albums. Most brides prefer to feel “like themselves” and softly enhanced rather than “make-believe”. We find that the amount of make-up you wear daily is indicative of the look you’ll LOVE for yourself. Do you know the #1 mistake most Brides make when selecting their trial images? They choose make-up photos OVER the top! About a year ago; I asked our Brides to refrain from submitting Kim Kardashian photos. None of us look like her, so why are we asking to look like her on wedding day? Granted she is lovely but known for more extreme make-up looks. Keep in mind even Kim toned down her own wedding look for a timeless creation. Yes, we admire celebrities and fashion ourselves often like them. You’ll be happier on your wedding day if you consider your own favorite facial features & keep your style choices real. We bet you find that surprising, but we don’t. It is our role to guide you with your trial selection before the trial; hence our 98% trial bookings! We recommend choosing looks that reflect your own skin tone, hair color, hair density and length. We even prefer you choose styles that look like you! For example, if your hair is hard to hold, why would you choose a “down” style and be disappointed it does not hold after the trial? We start with you, your hair texture and your REAL beauty challenges.
Let us share a story. We recently had a lovely Asian bride who wanted us to use a particular type of tape to make her eyes look “American” and airbrush to make her skin like “glass” although she had a very troubled complexion. In reading this we hope you would also conclude that the beauty request was unreasonable and most unrealistic. A great artist will know how to enhance your naturally good features and will create illusion to downplay your less favorite ones (to eliminate is magic not artistry). But have no doubts, your artist is trained to “bring out” the very best in you.
Prior to your trial we work with you to make certain you have chosen images suitable to your day to ensure a successful trial outcome. Many vendors can’t be bothered with such intricate detail and simply request you to bring style images to the trial. For us, our end result is this: We promise you won’t have to wear a paper bag over your head after the trial; so confident in fact, we don’t provide them at your trial! And your fiancé will recognize you too!
DO YOU HAVE CLIENT REFERENCES?
We would not do it any other way! Let’s start with (100) 5 Star Reviews to begin! Never, ever have we experienced an unhappy bride on wedding day; this is what your trial is all about before the big day. We also advise never to choose a vendor who is not representative of a major wedding website as reviews are authentic and verified before posting online.
TO AIRBRUSH OR NOT TO AIRBRUSH? TIS THE QUESTION!
We have spent countless hours reading articles and talking with pros to find the perfect answer to this question. It remains unanswered by the profession as a whole.
First, let’s review the airbrush benefits: oil free, dries on contact and bacteria free.
Each bride skin type is different and so is the artist application based on artistry skills. Consider airbrush a fine mist on your skin; a limited application with NO specific details. Let us ask you a question here. Which “painted” picture is more accurate? The painter who use an air compressor or the artist with different sponges and brushes for detail?
To begin, we recommend the artist first analyzes your skin. At times, airbrush can enhance imperfect skin whereas matte is a sometimes a better choice for coverage and results. Let’s be realistic, airbrush is often a great choice for some skin conditions but will never make your skin look like glass, particularly if we begin with an uneven surface texture. Airbrush is also great for covering blotches, tattoos, and minor skin imperfections. But also true of traditional foundation.
Let the artist be your expert and help you to decide. Do keep in mind not all artists perform airbrush. We have met fantastic make-up artists who absolutely refuse to airbrush. We can tell you the market demand is due to TV commercials, and some vendors love the fact they can charge you MORE and work less. We are telling you the absolute truth here. If airbrush is a deal breaker for you, then by all means book that way. Remember too that airbrush shows every facial hair; therefore we recommend a facial wax prior to your trial and a few days before for the redness to dissipate just in case.
Since most brides have never experienced airbrush; it is a personal preference. Should you decide to try and not like it, we’ll simply switch you to traditional foundation for your wedding day. An easy fix on wedding day!
BRIDE FAVORITE QUESTIONS
WHAT DO YOU NEED FROM THE BRIDE TO BEGIN?
We realize your decision hinges on a fabulous trial outcome! Our trials result in 98% wedding bookings, naturally after 100% trial satisfaction, your contract is required to keep your wedding artist & date safe. It’s really that simple!
HOW DO I SAVE MY WEDDING DAY DATE?
First, we create your customized quote & then move forward to gather a “snapshot” of your special day. Your responses to our brief questions guide our selection of the perfect artist for you based on your personal wedding beauty needs.
(5) SIMPLE STEPS TO GORGEOUS YOU!
LOVE YOUR PRICE
SAVE THE DATE
SELECT YOUR DREAM STYLES
100% TRIAL SATISFACTION, CONTRACT WITH US!
BALANCE DUE (1) WEEK PRIOR TO WEDDING
TELL ME ABOUT THE TRIAL
Booking a trial is very DIFFERENT than a salon appointment. Preparation is KEY. Many vendors simply tell you, “We can do anything & just bring your pictures”. Let us tell you why this is a waste of your TIME & MONEY. Your hair texture, length, facial features play a huge role in the best style for you. All BEFORE your trial…we preview your personal photo, hair & desired styles as EXPERTS. We are able to advise things you might need to do before a trial: purchase clip style hair extensions, hair trim or arrange for professionally waxed face & brows. These examples play a significant role in the RESULTS of your trial.
We discovered when Brides prepare for their trial (with our help)…the trial success rises significantly. We no longer have “indecisive” brides; but ones who feel confident & love their results. And we love our 98% trial booking success! Yes, it is more time involved on our end to coordinate these details with your artist before the trial…but isn’t that why you will hire us in the first place? We DON’T take the easy “road” & just collect your trial fee to hope for the best outcome…we prepare for success before your trial as you would expect! NO other vendor performs “previews” in our way. And our 98% booking says it all!
CAN I USE MY ENGAGEMENT PHOTO(S) SHOOT AS MY TRIAL?
Yes, if trial session style is SAME style as your wedding day; otherwise we perform your photo session $125 plus travel. You’ll save your trial session (included in your bride fee) for a later date of your choice. Remember, a trial session is for rehearsal of your wedding day look.
DOES MY BRIDAL FEE INCLUDE MY TRIAL FEE & MY WEDDING PARTY?
YES, trial is full credit to your Wedding balance.
NO, add Party fees to your Bridal fee for your total wedding cost.
Pay Pal, Personal check or Money Order & “Pay Pal Pay Later” Options
WHAT IS MY NEXT STEP?
Request your personal quote & SAVE THE DATE. It’s that simple!